Customer Privacy Notice

Registered Name: Highgate Tutors Ltd

Data Controller: Highgate Tutors Ltd (“we”, “us”, “our”)

This Privacy Notice explains how we collect, use, store, and share your personal information. As the data controller, we are responsible for determining how and why your personal data is used.

1. Contact Details

• Telephone: 020 3959 7555
• Email: team@londontuitiongroup.co.uk

2. Information We Collect, Use, and Why

2.1 Student Education and Welfare

We collect and use the following information to provide educational services and support student welfare:

• Student/child names and contact details
• Parent, guardian, or carer names and contact details
• Gender
• Pronoun preferences
• Payment details and financial transaction information
• Special Educational Needs and Disabilities (SEND) or additional support information
• Details of any criminal convictions
• Photographs
• Account access information
• Exam results and qualifications
• Progress reports
• Right-to-work information

2.2 Queries, Complaints, or Claims

We may collect or use the following information to manage queries, complaints, or claims:

• Names and contact details
• Addresses
• Payment details
• Account login or user information
• Financial transaction information
• SEND or additional support information

2.3 Recruitment Purposes

We may collect:

• Contact details
• Date of birth
• National Insurance number
• ID documents
• Employment and education history
• Right-to-work information
• Criminal conviction information
• Security clearance details

Special Category Data:

• Health information
• Sexual orientation information

2.4 Compliance with Legal Requirements

We may collect:

• Identification documents
• Criminal offence data
• Safeguarding information
• Other required information

Special Category Data:

• Health information

3. Lawful Bases and Your Data Protection Rights

Your rights include access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent.

4. Lawful Bases

We rely on consent and legal obligations across the purposes listed.

5. Sources of Personal Information

• Parents or carers

6. Data Retention

• Five Years

7. Service Providers We Use

We use the following trusted providers to deliver our services. They process your data on our behalf under appropriate agreements:

• TutorCruncher — our tuition management system, used to hold client and enquiry records.
• Resend — sends enquiry notifications to our team by email.
• MailerLite — manages our mailing list, if you choose to sign up.
• Calendly — used to book consultation calls.